FREQUENTLY ASKED QUESTIONS (FAQS)
Here are some answers to our most frequently asked questions (FAQ). If you have further questions not addressed below, please feel free to contact us at firstname.lastname@example.org.
Q: What type of merchandise is accepted?
New Digz Consignment accepts current, on trend, women’s (S – 2X) clothing, shoes, handbags and accessories (designer and fashionable). Our focus leans towards brands that are mid to high end that will price well for the consignor and the consignee. An example would be brands from the better department stores like Nordstrom, Bloomingdales, Neiman, Saks etc. However, we do not limit brands that are on trend at a lower price such as Zara, Anthropologie, Top Shop and/or ASOS. A good gauge to use when cleaning out your closet is …if you would still purchase it others will purchase it.
Q: How long is the consignment period?
Our consignment period is 60 days. For luxury items our consignment period is extended.
Q: Do you accept formal wear?
We do not carry a large selection of special occasion dresses. However, we do carry these garments during seasonal time periods such as Christmas and New Year’s. Unfortunately, no wedding dresses.
Q: When can I bring my stuff into the store?
We accept items throughout the day from 11 – 5pm daily. We also take in items on Saturday by appointment only. Please see Consignor tab for more details.
Q: What condition must the items be in when I bring them in?
In order to earn and maintain an impeccable reputation, we must adhere to high standards for our inventory, so cleanliness and quality is mandatory. Therefore, all items must be gently-used, clean and/or pressed on hangers or neatly folded in shopping bags. All items should be free of odors, stains, discoloration, etc. All items should be smoke free and moth ball free. We take our commitment to excellence very seriously so that our customers will always have a quality selection, so please ensure that your items fit our criteria.
We will not accept any items with:
- Any broken pieces (i.e. zippers / buttons)
- Non-professional alterations
- Any stains, discolorations or fading
- Any excessive scuffing on shoes
- Any missing heel taps
At times, we are unable to take pieces due to overstock of that type of item, condition, cleanliness and/or season requirements. In addition, we have found that certain items may not fit our current clientele, so please do not take offense if we are unable to accept your items. We strive to give not only our clients, but also you (our consignors) and enjoyable experience. In other words, we want your items to sell so that you will be pleased.
Q: Do you consign designer handbags?
ABSOLUTELY!! Designer handbags is a staple at New Digz Consignment and our clients love designer handbags, even the vintage designer bags. We authenticate the bags we accept at a cost that is passed on to the consignor, in the event the consignor does not have the proper documentation for his/her item. So please bring in as much information about your handbag as you can. Most of our customers bring in the original packaging or certificate of authenticity cards, etc. If not, our staff and/or a third party will verify, so there is no pressure if you do not have the original documentation. We got you covered!
Q: How do you set prices?
We are committed to setting our prices competitively. We understand the importance of pricing. If we price to low, we understand that is unfair to the consignor and if we price to high it is unfair to the customer and the items won’t sell. We want this “New Digz” experience to be fair to both. We follow industry standard by pricing most items at 1/3 of the original retail price, of course this is dependent of condition and style of the item. Thereafter, we will reduce the price accordingly.
Q: Do you guarantee the authenticity of all designer items?
As stated, we do try our best to authenticate the designer items received and are committed to customer satisfaction; so if an item you have purchased from New Digz’s is proven to be counterfeit, we will gladly offer a 100% refund. Please note there is a time period requirement for all returns.
Q: How do I make an appointment or get more information?
We are always here to answer your questions. You can reach one of our staff members via email at email@example.com or call at 301-574-8113. Please leave a clear message with your inquiry or concern and we will return your call within 24 hours.
Q: What is your pay out policy?
Consignors have several options to choose from in regards to our payout policy. Payment options include in-person cash payout for anything under $50 or a check is mailed at the end of each month to address noted in system for all payments over $50. Please remember all consignors receive a store credit of 5% off when purchasing with his/her store credit vs. receiving one of the other payment options. You may always keep an ongoing balance to use anytime as a store credit, but please notify us at the time of signing your agreement.
Q: Can I purchase items online?
YES! When purchasing please specify whether you prefer your item shipped or store pickup. When purchasing via our online channels such as facebook or instagram please direct message (DM) your email and we will send you an invoice for the item(s). Once you invoice has been delivered, you will have 1 hour to make payment or invoice will be automatically cancelled.
Q: What is your return policy?
For our in store purchases:
All sales are final. We want you to be 100% satisfied with every purchase you make from us, and you will find there is no pressure to buy in our store. However, once you have decided on a purchase and have taken it out of the store, it is yours to keep.
For online purchases:
You have seven (7) days from the delivery date to return your merchandise for a refund. A store credit less the amount for shipping fees will be issued for any online returns. When returning merchandise, ALL original tags must be attached for any online returns. For all designer bags and high ticketed items there will be a 25% restocking fee.
Q: Why do you only take returns for online purchases?
We are set up on a consignment system; whereas once a sale is processed the funds are deposited in the designated consignors account. For our online customers, we extend this courtesy to provide convenience as well as being competitive by offering refunds when purchasing online.