Our Authenticity Commitment & Guarantee
Authenticated. Curated. Yours.
At New Digz Consignment, authenticity is at the heart of what we do. We understand that purchasing a luxury handbag is an investment, and our customers deserve confidence in the pieces they purchase from us.
We take authentication seriously. Our team examines handbags using our knowledge and experience, evaluating construction, materials, hardware, markings, consistency, and the item as a whole. We have partnered with Entrupy since 2016 and also work with Real Authentication. We may use other qualified professional authentication resources when appropriate.
New Digz does not sell items with an unidentified authentication result.
We stand behind the authenticity of every luxury handbag we sell, regardless of the authentication method or provider used.
Our One-Year Authenticity Guarantee
New Digz guarantees that every luxury handbag purchased from us is authentic.
If a handbag purchased from New Digz is determined to be counterfeit through the review process outlined below, we will refund the original purchase price to the original method of payment, once the handbag has been returned to and received by New Digz.
Our guarantee applies for one year from the date of purchase. A complete authenticity claim must be submitted within that one-year period. The review process may continue beyond the one-year anniversary if the claim was properly submitted within the required timeframe.
This guarantee applies to luxury handbags only. Other luxury items are subject to their applicable policies.
How to Submit an Authenticity Claim
If you believe a luxury handbag purchased from New Digz is counterfeit, you must first obtain a written authentication assessment from a Qualified Authentication Professional or Service independent of the original authentication provider or method used by New Digz.
The written assessment must:
- Clearly identify the handbag as counterfeit, rather than simply stating that authenticity could not be determined.
- Identify the handbag sufficiently to establish that it is the same item purchased from New Digz.
- Include the authentication provider's business or professional information and written findings.
- Be item-specific and provide a clear basis for the conclusion.
Informal opinions, verbal statements, opinions from friends or acquaintances, and comments from retail sales associates are not sufficient documentation.
Requirements for a Qualified Authentication Professional or Service
The independent authenticator must be an established business or professional authentication service that:
- Is legally registered or authorized to conduct business in its applicable jurisdiction, as required.
- Is active and in good standing with the applicable government authority, where that designation applies.
- Has an established business presence and demonstrated experience authenticating the specific designer brand and type of handbag.
- Provides written, item-specific authentication findings.
- Clearly identifies the handbag and provides a conclusion that it is counterfeit.
New Digz reserves the right to verify the authentication provider's business registration, status, and professional qualifications before accepting the submitted findings.
Once you have obtained the written assessment, submit your claim to New Digz along with your original purchase information and the authentication documentation. Your complete claim must be received within one year of the purchase date.
The handbag must also be made available to New Digz for examination as part of the review.
How We Review an Authenticity Claim
We take every properly documented claim seriously and will evaluate the information in good faith.
If an independent assessment conflicts with our original authentication, we will:
- Review the submitted documentation and examine the handbag.
- Request a reevaluation from the original authentication provider, when applicable.
- If the disagreement remains unresolved, obtain an additional independent review at New Digz's expense.
- Consider the qualifications and findings of the independent reviewers, the submitted documentation, our original authentication results, and our own examination of the handbag before making a determination.
New Digz will not dismiss credible conflicting evidence solely because the original authentication provider maintains its initial conclusion.
If additional review is necessary, we may seek another qualified opinion. An inconclusive result alone does not establish that a handbag is counterfeit.
New Digz will make the final determination after considering the available evidence and will communicate the outcome to the customer.
Examination and Condition Requirements
The handbag must be made available to New Digz for examination when reasonably requested.
The handbag must not have been altered or modified in a way that affects its authenticity or prevents a meaningful review. Normal wear from use does not automatically invalidate a claim.
If a customer does not make the handbag available after a reasonable request and opportunity to cooperate, New Digz may be unable to complete the review and may close the claim without a determination or refund.
Review Timeline
New Digz will make reasonable efforts to complete its review within 14 calendar days after receiving both the handbag and all required documentation.
Some claims may require additional time if further authentication or independent review is necessary. If the review takes longer, we will keep the customer informed of significant delays.
The review timeline begins once New Digz has received the handbag and the complete documentation needed to evaluate the claim.
Resolution of an Approved Claim
If New Digz determines through its review that a handbag is counterfeit:
- The customer must return the handbag to New Digz.
- New Digz must receive the handbag before issuing a refund.
- Once the handbag has been received, the original purchase price will be refunded to the original method of payment.
- Original shipping or delivery charges are not included in the refund.
The handbag must be returned in a condition that allows New Digz to examine and retain it for its records.
Frequently Asked Questions
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Does the guarantee apply to every luxury handbag purchased from New Digz?
Yes. Every luxury handbag sold by New Digz is covered by our one-year authenticity guarantee, regardless of the authentication provider or method used.
When does the one-year guarantee begin?
The guarantee begins on the date of purchase, not the date the handbag was originally authenticated.
What if I believe my handbag is counterfeit?
You must first obtain a written, item-specific authentication assessment from a Qualified Authentication Professional or Service independent of the original authentication provider or method. Submit that documentation and your purchase information to New Digz within one year of purchase.
Will New Digz accept an opinion from another store?
Not automatically. The assessment must meet our requirements for a Qualified Authentication Professional or Service. An informal opinion or verbal statement from a store employee or retail associate is not sufficient.
What happens if authentication results disagree?
We will review the documentation, request a reevaluation from the original provider when applicable, and obtain additional independent review if necessary. New Digz will consider the available evidence in good faith before making a final determination.
Does normal wear invalidate the guarantee?
No. Normal wear does not automatically invalidate a claim. However, alterations or modifications that affect authenticity or prevent a meaningful review may affect our ability to evaluate the claim.
What happens if my claim is approved?
If New Digz determines that the handbag is counterfeit, you must return the handbag to New Digz. Once we receive it, we will refund the original purchase price to the original method of payment. Shipping and delivery charges are excluded.
Does this guarantee apply to other luxury items?
This specific one-year authenticity guarantee applies to luxury handbags. Other luxury items are subject to their applicable policies.
Our Commitment to You
We believe luxury resale should come with confidence. Our commitment is to carefully evaluate the pieces we offer and stand behind the authenticity of every luxury handbag we sell.
Authenticated. Curated. Yours.
New Digz Consignment is an independent resale business and is not affiliated with, sponsored by, or endorsed by the designers or brands whose products we sell.
Effective Date: November 9, 2026
This policy applies to luxury handbags purchased on or after the effective date above. Purchases made before that date remain subject to the policies and promises applicable at the time of purchase, as well as any rights provided by applicable law.