FREQUENTLY ASKED QUESTIONS (FAQS)
ABOUT CONSIGNING WITH US
Q: Should I sell my items myself?
The simple answer. Yes. If you have the time and capacity, it is likely that you may make more money. For a more in depth look, refer to our blog.
Q: What type of merchandise is accepted?
New Digz Consignment accepts current, on trend, women's (S – 2X) clothing, shoes, handbags and accessories (designer and fashionable). Our focus leans towards brands that are mid to high end that will price well for the consignor and the consignee. An example would be brands from the better department stores like Nordstrom, Bloomingdales, Neiman, Saks etc. However, we do not limit brands that are on trend at a lower price such as Zara, Anthropologie, Top Shop and/or ASOS. A good gauge to use when cleaning out your closet is …if you would still purchase it others will purchase it.
Q: Which luxury brands do you accept and carry most often?
Our top sellers include Louis Vuitton, Gucci, Chanel, Coach, Michael Kors, Kate Spade, Tory Burch, and Hermès. We also carry premium contemporary brands from Nordstrom, Bloomingdale's, Neiman Marcus, and Saks Fifth Avenue, as well as on-trend pieces from Zara, Anthropologie, ASOS, and Top Shop. Our inventory is constantly evolving with the best in mid-to-high-end fashion, with new arrivals added weekly.
Q: What is your percentage?
The consignor receives 40% of the selling price.
Q: How long is the consignment period?
Our consignment period is 60 days. For luxury items our consignment period is extended.
Q: Do you accept formal wear?
We do not carry a large selection of special occasion dresses. However, we do carry these garments during seasonal time periods such as Christmas and New Year's. Unfortunately, no wedding dresses.
Q: When can I bring my stuff into the store?
We accept items by appointment only. Please see Consign With Us tab for more details.
Q: What condition must the items be in when I bring them in?
In order to earn and maintain an impeccable reputation, we must adhere to high standards for our inventory, so cleanliness and quality is mandatory. Therefore, all items must be gently-used, clean and/or pressed on hangers or neatly folded in shopping bags. All items should be free of odors, stains, discoloration, etc. All items should be smoke free and moth ball free. We take our commitment to excellence very seriously so that our customers will always have a quality selection, so please ensure that your items fit our criteria.
We will not accept any items with:
- Any broken pieces (i.e. zippers / buttons)
- Non-professional alterations
- Any stains, discolorations or fading
- Any excessive scuffing on shoes
- Any missing heel taps
Q: Why do you say "no" to certain pieces I bring to consign?
At times, we are unable to take pieces due to overstock of that type of item, condition, cleanliness and/or season requirements. In addition, we have found that certain items may not fit our current clientele, so please do not take offense if we are unable to accept your items. We strive to give not only our clients, but also you (our consignors) an enjoyable experience. In other words, we want your items to sell so that you will be pleased.
Q: What is your pay out policy?
Consignors have several options to choose from in regards to our payout policy. Payment options include in-person cash (for anything under $50), electronic payout or a check is mailed at the beginning of each month to address noted in system for all payments over $50. Please remember all consignors receive a store credit of 10% off when purchasing with his/her store credit vs. receiving one of the other payment options. You may keep an ongoing balance to use anytime as a store credit, but please notify us at the time of signing your agreement.
Q: How do I make an appointment or get more information?
Ready to consign? Book an appointment at your preferred location—Crofton, Upper Marlboro, or schedule our in-home concierge service. Have questions? Contact Us and we'll be happy to help!
AUTHENTICATION & TRUST
Q: Do you consign designer handbags?
ABSOLUTELY!! Designer handbags is a staple at New Digz Consignment and our clients love designer handbags, even the vintage designer bags. We authenticate the bags we accept at a cost that is passed on to the consignor, in the event the consignor does not have the proper documentation for his/her item. So please bring in as much information about your handbag as you can. Most of our customers bring in the original packaging or certificate of authenticity cards, etc. If not, our staff and/or a third party will verify, so there is no pressure if you do not have the original documentation. We got you covered!
Q: How do I know the designer bags and luxury items are authentic?
Every designer handbag and luxury item is professionally authenticated through our partnership with Entrupy, the industry-leading AI-powered authentication service. Each piece undergoes a multi-point inspection process, and we provide a 100% authenticity guarantee with full refund protection. Your investment in luxury is protected.
Q: Do you guarantee the authenticity of all designer items?
Yes. Authenticity Guaranteed! As stated, we do try our best to authenticate the designer items received and are committed to customer satisfaction; so if an item you have purchased from New Digz Consignment is proven to be counterfeit, we will gladly offer a 100% refund. Please note there is a time period requirement for all returns.
Q: Is shopping pre-owned luxury sustainable?
Absolutely. Shopping consignment is part of the circular fashion economy—extending the lifecycle of premium pieces, reducing waste, and making luxury accessible while maintaining brand equity. Every pre-loved item you purchase supports sustainable, eco-conscious fashion without compromising on quality or style.
PRICING & SAVINGS
Q: Who sets the prices? How do you set prices?
We do. We are committed to setting our prices competitively. We understand the importance of pricing. If we price too low, we understand that is unfair to the consignor and if we price too high it is unfair to the customer and the items won't sell. We want this "New Digz" experience to be fair to both. We follow industry standard by pricing most items at 1/3 of the original retail price, of course this is dependent of condition and style of the item. Thereafter, we will reduce the price accordingly.
Q: What can I expect to save on designer items?
Our consignment pricing is typically set at approximately 1/3 of the original retail price, meaning you can save 50-70% off retail on authentic designer pieces. Pricing depends on condition, style, and demand, and items are reduced over time to ensure inventory turnover.
SHOPPING WITH US
Q: Can I purchase items online?
YES! When purchasing please specify whether you prefer your item shipped or store pickup. When purchasing via our online channels such as Facebook or Instagram, please direct message (DM) your email and we will send you an invoice for the item(s). Once your invoice has been delivered, you will have 1 hour to make payment or invoice will be automatically cancelled.
Q: How do your Facebook Live sales work?
We host regular Facebook Live shopping events where new arrivals and curated selections are showcased in real-time. To participate, simply comment "DIGZ" or "SOLD" on the item you want during the live session. We'll send you a direct message with an invoice, and you'll have a 1-hour payment window to complete your purchase. It's an interactive, fun way to shop our latest inventory before it hits the website.
Q: Can I shop online, in-store, and on social media?
Yes! We offer a true omnichannel experience. Shop our online storefront at newdigzconsignment.com, visit us in person at either of our DMV locations, or join our Facebook and Instagram Live sales. DM us on social media for invoices on items you see online—we're here to make luxury consignment accessible however you prefer to shop.
Q: How often do you add new inventory?
Fresh arrivals are added daily, with new pieces dropping regularly both online and in-store. Follow us on Instagram and Facebook, or sign up for our weekly new arrivals email (sent every Sunday) to be the first to see the latest designer finds.
Q: Are all items one-of-a-kind?
Yes! Most of our inventory consists of unique, one-off consignment pieces. Once an item sells, it's gone. We recommend acting quickly on pieces you love.
OUR LOCATIONS & SERVICES
Q: Do you have multiple locations in Maryland?
Yes! We have boutiques in both Upper Marlboro and Crofton, proudly serving the greater DMV area (DC, Maryland, and Virginia). Both locations offer curated selections of designer handbags, premium apparel, shoes, and accessories.
Q: Do you offer local pickup?
Absolutely. Local pickup is available at both our Upper Marlboro and Crofton locations. After placing your online order, select "Local Pickup" at checkout, and we'll notify you when your item is ready. Please bring a valid ID when picking up your order.
Q: What are your store hours?
Our boutiques are open 12:00 PM - 5:00 PM EST. For the most current hours and any holiday closures, please check our Google Business listings or visit our Contact Us page.
SHIPPING & DELIVERY
Q: Do you ship nationwide?
Yes, we ship across the United States. Shipping costs, delivery timeframes, and tracking information will be provided at checkout. All orders are carefully packaged to ensure your luxury items arrive in perfect condition.
Q: Do you ship internationally?
Currently, we focus on U.S. customers, but we welcome international inquiries on a case-by-case basis. Please visit our Contact Us page to discuss international shipping options.
Q: What if my item arrives damaged or doesn't match the description?
If an item arrives damaged during shipping, please contact the shipping carrier directly to file a claim. If an item significantly differs from the description, please contact us immediately via our Contact Us page with photos, and we'll work with you to resolve the issue.
SIZING, FIT & CARE
Q: How do I determine sizing for designer items?
Designer sizing can vary significantly by brand and era. We provide detailed measurements in each product listing whenever possible. If you have questions about fit, please reach out before purchasing—we're happy to provide additional measurements or fit guidance.
Q: How should I care for my luxury consignment purchase?
Each designer piece deserves proper care to maintain its value and beauty. We recommend professional cleaning for leather goods and delicate fabrics, proper storage (dust bags for handbags, padded hangers for garments), and following brand-specific care instructions. Contact us for care recommendations on specific items.
PAYMENT & SECURITY
Q: What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, Affirm, and Afterpay. We also offer buy now, pay later options through Shop Pay Installments, Affirm, Afterpay, and PayPal Pay in 4, making luxury more accessible. For in-person transactions, we also accept cash.
Q: Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, encrypted payment system. We never store your payment information, and your data is protected with industry-standard security measures.
REWARDS & LOYALTY
Q: Do you have a rewards program?
Yes! Join our TapMango Rewards Program and earn points on every purchase. It's free to join, and you'll get 10% off your first purchase just for registering. Click the rewards button on our homepage to sign up. Earn 1 point for every dollar spent, and redeem your points for store credit on future luxury finds.
Q: How do I earn rewards points?
- Shop: Earn 1 point per dollar on all purchases
- Refer a Friend: Get $10 in store credit when your friend enrolls, and they get $10 too
- Birthday Reward: Receive $10 store credit during your birthday month
- Share on Facebook: Earn 10 points when you post about us
- Give Feedback: Share your experience and earn 250 points
Q: How do I redeem my rewards?
Redeem your points for store credit at these levels:
- 250 points = $5 store credit
- 500 points = $10 store credit
- 1,500 points = $25 store credit
All rewards are issued as store credit and can be applied to purchases that exceed the coupon amount. Start earning today and make your luxury consignment shopping even more rewarding!
Q: Can I earn points on consignment payouts?
Points are earned on purchases only, not on consignment payouts. However, consignors who choose store credit for their payout receive an additional 10% bonus on their payout value.
RETURNS & POLICIES
Q: What is your return policy?
We are set up on a consignment system; whereas once a sale is processed the funds are deposited in the designated consignors account. As such, all sales are final.
For our in store purchases:
All sales are final. We want you to be 100% satisfied with every purchase you make from us, and you will find there is no pressure to buy in our store. However, once you have decided on a purchase and have taken it out of the store, it is yours to keep.
For online purchases:
All sales are final. Refer to our return policy for noted exceptions.
Media inquiries? View our Press Page for recent coverage.
FOR BOUTIQUE OWNERS
Q: Do you work with other boutiques?
Yes! Our Boutique Program is designed for boutique owners looking to move overstock or seasonal inventory without discounting. We offer 100% discretion, hassle-free consignment, and an alternative to markdowns that protects your brand equity. Boutiques interested in selling overstock inventory can visit our Boutique Program or Contact Us.